Support

Searching Our Site  

Orders  

Sample Policy

Shipping

Minimum Order Quantities

Overruns & Underruns

Payment Methods

Sales Tax

Use Tax

Coupons and Sale Prices

Artwork

Other Considerations

Terms & Conditions

 

 

 

Searching Our Site

Two Ways to Search Our Site

We specialize in custom imprinted business gifts for your employees, clients, volunteers, and members.

We carry over 250,000 gift products...but if we put them all on our website it would make choosing the right one pretty hard. Too many options! So we use our industry knowledge to hand-pick several hundred of our favorites to feature on our website. We frequently update our mix of favorites. You can find these by using the "Search Our Featured Products" search field in the upper right corner of each page.

You can find even more through our Advanced Search feature. Use the "Search Our Master Catalog" search field in the upper right corner of each page.

If you don't see what you need in our Featured Products or in our Master Catalog, please call us! We're happy to do the searching for you and we're pretty quick at it!

If you want us to help with your search, please give us a call or use our Request A Quote form here.

After we finish our search, we send you photos, product details, and pricing information for gift products that meet your requirements and budget.


Orders

Ordering Process

We are a service-based business that attends to your specific needs.
Over the years we've learned that some customers want to delegate the entire process to us. And other customers want to be involved with each step. So we built our ordering process to adapt to each customer's needs. Here's how we can help you each step of the way:

Presale:

  • Brainstorming product ideas that fit your specific needs.
  • Product Search & Find: If you know what you want but you don't see it on our website, we can do a 'Search & Find' for you.
  • Artwork Consultation: We'll let you know what changes we may need to make to your logo, text, and other graphics to achieve the best imprint.
  • Quotes: We provide formal quotes upon request.

Placing an Order:

  • We offer 4 ways for you to place your order: On our website, via phone, via email, and via fax. Over 90% of our orders are done via phone. We often speak live with our customers so we can answer your questions and iron out order details. We can also work via email if it's more convenient for you. We offer order service via fax for customers who need to provide purchase orders or credit card information that way. Website orders are also welcome! Please call us with any questions if you order online.
  • Once you provide us with your payment method, we provide you with an order summary that states all charges, including shipping and any applicable sales tax.
  • Your final invoice will match your order summary to the penny! If you request changes during an order, we will let you know in advance if it affects the cost of your order.
  • We do not charge for overruns.

Proofs:

Before we release your order to production, we will ask you to approve a proof that we email to you. This proof is free of charge! The proof helps to ensure your order will be free from errors.

We require your approval on the proof before we release your order to production. The countdown of production days starts after you approve the proof.

If you see something on the proof that you don't like, please tell us! We adjust the proof and send you a new one.

Any art adjustments or order changes should be made before your order is sent to production. Any changes after proof approval may result in additional charges on your order.

Production Time:

  • Production time varies for each product and project. Each product page on our website lists the standard production time. We can provide more specific information if you need it.
  • If you have a deadline, please let us know before placing your order.

Shipping:

  • After you approve your proof, we will give you an estimated shipping date and arrival date.
  • For most orders we can provide an estimated shipping date and arrival date during the presale process.
  • Once your order is shipped we email you the tracking number and a receipt (or an invoice if you have terms with us).

Post-Sale:

  • We want to make sure you are happy with your products and the decoration/imprinting. We will reconnect with you after the order is delivered to make sure you are happy with the outcome.
  • We participate in the Better Business Bureau's vendor program. We welcome any feedback on our BBB page. Please click the link in our website footer to be taken to a page where you can post comments and feedback.


Sample Policy

At Promomento, we're happy to provide samples to qualified buyers who purchase on behalf of businesses, schools, and other professional and non-profit organizations. Samples can only be shipped to a commercial address. For samples we cannot ship to a residential address or PO box. See our Sample Policy page for more information on ordering samples.


Shipping

Shipping Basics

Our standard shipping methods are Fedex Ground and UPS Ground, depending on your location and the product you order. If you need rush shipping, please contact us for special arrangements.

Within the U.S

We ship via UPS and Fedex within the Continental U.S. We can ship your production order on your UPS or Fedex account at your request. A small Third Party Shipping fee may apply. (Sample orders can only be shipped on our account. See our Sample Policy for more information on shipping samples.) We can make special shipping arrangements for delivery to Alaska, Hawaii, US territories, and APO/FPO addresses. Please call us if you need an order shipped to one of these locations.

Outside the U.S.

Orders shipped outside the U.S. must be shipped on the buyer's UPS or Fedex account. Any duties, taxes, brokerage, or related charges must be charged to the buyer's shipping account. Sorry, but we cannot estimate any of the charges because rates vary by account.

We cannot ship samples to international addresses.

Need a Shipping Quote?

Our shipping charges are based on the weight, dimensions, and transit route for your order. For an online shipping quote, please add your items to the shopping cart.

Type your zip code into our shipping calculator. (The calculator is located below the Checkout button.)

If your order weighs less than 150 pounds, your shipping charges will appear in your shopping cart.

f your order weighs more than 150 pounds, our website shipping calculator cannot determine the shipping rate.

For orders weighing 150 pounds or more, please contact us for a shipping quote.

We provide shipping quotes at your request over the phone or through our Request A Quote form.

Shipping Perishable Items

Chocolate, chocolate coated products, and other perishable products require special shipping if the temperature exceeds 65 degrees Farenheit anywhere along the transit route.

(This typically occurs between April and September for many parts of the country.)

During warm months we disable online ordering of perishable products so that we can provide a pre-sale shipping quote. Please contact us for a shipping quote and to place your order.

Transit Time

When you place your order, we will provide you with an estimated ship date and arrival date. After you approve your proof, we will let you know if the estimated ship date and arrival date for your order has changed due to any changes made during the proof process

Please note that Fedex Ground and UPS Ground do not pick up or deliver orders on Saturday, Sunday, or major holidays. Days that carriers are not picking up or delivering are not considered shipping dates.

Like many online vendors, we ship our orders FOB, which means ownership of the order becomes yours from the point of shipment. Atlhough we are not responsible for package carrier's performance, we are here to help if your package becomes lost or delayed in transit. Please contact us as quickly as possible if your shipment does not arrive. We will provide you with an updated status and monitor the shipment until delivery occurs. We can assist you with filing a claim for lost packages if the packages were shipped on our or our vendor's UPS or Fedex account. If the package was shipped on your UPS or Fedex account, those companies will not allow us to file a claim on your behalf.

We are not responsible for shipping delays that are a result of credit card problems or order changes made after you placed your order.


Minimum Order Quantities

The quantities listed on our product pages represent different price break points. For most products, you can order any quantity you like, as long as you order at least the Minimum Order Quantity stated on the product page. Prices are listed per unit. Products sold by the case are only available in case quantities.

If the Minimum Order Quantity listed is more than you need, we may be able to find you a similar product that is available in a smaller quantity. Let us know which item you want. We'll do a 'Search and Find' to try to meet your needs.


Overruns & Underruns

Overruns occur when we ship more than the quantity you order. If overruns occur, they are typically 3-5% over the quantity you order. Occasionally overruns are slightly defective imprints (smudges, off-alignment). We never charge for overruns! You keep them for free.

Underruns occur when we ship less than the quantity you order. Underruns are rare, but they do occur on occasion. Underruns are typically 3-5% less than your order quantity. If you need at least your order quantity or more, please let us know so we can specify "no underruns" on your order. If your order is underrun, we will only charge you for the quantity you received. Sorry, we are unable to specifically request underruns on an order.


Payment Methods

Credit Cards

We accept Visa, MasterCard, Discover, and American Express.

When your order is placed, we run an authorization on your card for the full amount of the order, including shipping. Your card is charged when your order is ready for shipment, or shortly thereafter.

Purchase Orders and Commercial Credit

For Commercial, Government, and School Accounts, we will consider your request to accept a check, purchase order, or to extend net30 credit for your purchase.A deposit may be required if credit is extended.

Late Payments

When credit is extended for an order, payment is due within 30 days of shipment of goods, unless otherwise negotiated. We reserve the right to charge 1.5% monthly service fee (18% per annum) on overdue accounts.

You agree to reimburse us for debt recovery charges.

Credit Card Error Messages

Our website will reject credit card transaction if the card is declined. Occasionally credit cards are rejected in error. If you believe an error has occurred, our apologies! Please call us so we can authorize your card via phone.

For non-automated orders, if your credit card is declined or if the billing address you provide does not match the billing address on file with your credit card, we will notify you. Any order with a declined credit card or a no-match on the billing address with be canceled after 7 days if you do not provide us with revised information. Before the 7-day mark, your order may be put on hold until we received credit card authorization.


Sales Tax

Sales tax of 6.35% will be added to all orders shipped or delivered to a Connecticut address. For certain products, we may also need to collect sales tax if we ship your order to states including but not limited to California, Florida, Washington, Michigan, New York, New Jersey, and Texas.

Sales tax for these states may not appear in your shopping cart. We will notify you of all applicable sales taxes when we begin processing your order.

Please see our section on 'Use Tax' to determine if other taxes are owed to your state.


Use Tax

State sales tax laws are undergoing frequent changes regarding the tax liability for inter-state online transactions. Customers should check with their state of domain to determine if a 'use tax' is owed to their state for purchases made with us. Use taxes are paid by customers directly to their state tax authority.


Coupons and Sale Prices

We periodically post coupon savings and sale prices on our website. If we do not provide an expiration date along with the posting, then we reserve the right to end the sale at any time at our discretion.


Artwork

File Types

To optimize the look of your logo, text, and graphics when imprinting, we use vector art. (Vector art files typically end in .ai or .eps.) If you do not have vector art, no problem!
We can convert most designs into vector art free of charge, after you have placed your order with us.

PMS Color Match

Your imprint will be done in stock ink colors. If you need a specific ink color, please let us know that you need a Pantone PMS color match. We'll need to know your Pantone/PMS color. Most PMS color matching can be done free of charge. Certain PMS colors and products may require an additional charge for PMS color matching.

Multiple Colors and Imprint areas

Many of the products featured on our website include a one-color, one-location imprint in the price that is shown. We are happy to provide quotes for other types of imprints. Please contact us for a quote if you would like a multi-color imprint or a second location imprint.

Personalization

We can add a person's name (or other variable text) to many of the products on our website. Personalization costs extra, but it makes your gift more memorable! Please contact us and we'll provide a quote.

Custom Imprinting Service

Here is more information on our Custom Imprinting Service: "What we can imprint for you?"


Other Considerations

Important Information about Product Use by Children Under Age 13

The food products we sell are intended for enjoyment by people of all ages. Unless otherwise noted, the other products we sell may not be suitable for or intended for use by children under age 13. If you are purchasing a product from us that is intended for use by children under age 13, please let us know. We will work with you to ensure its suitability for the children who will be receiving it. If you would like more information about our products and the Consumer Product Safety Improvement Act of 2008, please let us know.

Gift Wrapping, Custom Packaging, Gift Kitting, & Presentation Services

Upon request, we can provide quotes for custom packaging, gift kitting, gift wrapping, and other gift presentation and preparation services. Please contact us. We'll gather your specific gift needs and present a proposal to you.

Changing an Order

If you are uncertain about any aspect of your order, please let us help you address it before your order is placed. Once you place your order, we begin processing it immediately. We are often able to make changes, free of charge, if you have NOT approved your proof.

Once you approve your proof, changes may not be possible, or changes may result in additional charges. If any customization or imprinting has begun, it is typically not possible to change your order. Please contact us immediately if you need to change your order.

Canceling an Order

Orders canceled before proof approval are subject to a cancellation charge of $50 or more. Orders canceled after proof approval are subject to all order and production charges incurred to date.

Returns

If you need to return an item, please contact our Customer Service Department for instructions on how to return items. If you do not contact our Customer Service Department in advance of returning an item, we may not be able to accept your return or issue a refund.

For safety and health reasons, food, food-related items, and personal care products like lip balm and sunscreen are not returnable unless there is an imprinting error as described in our Guarantee Policy.

Guarantee Policy

We have a very high level of accuracy with orders, decoration, and delivery. We stand behind our products and our decoration methods. If you have concerns with your order after receiving it, please let us know within 5 business days.

We guarantee that our products will be imprinted as represented on the proof we provide to you. If we make an error in imprinting, we will replace the affected items or issue a refund. We must be notified of any errors within 5 business days of receiving your order.

We cannot accept returns due to artwork or imprinting differences beyond the scope of the proof we provide. Due to the nature of manufacturing processes, there may be slight variations in color, dimensions, and placement of artwork on the same product within an order. For certain products, we cannot accept returns due to these slight variations.

We encourage you to order a sample of our products before placing your imprinting order. Our samples are representative of the items we sell.

Please contact your representative for instructions before returning any items.

Refunds can only be issued in the same method of payment and/or credit card used to purchase your order. Your check to us must clear before we can issue a refund to you. We do not accept exchanges.

Donations: Products

As a distributor, Promomento does not carry extra inventory. We obtain inventory to fulfill our customers' specific orders. Because we do not carry extra inventory, we typically do not have products available for donation. If you would like to make special arrangements for an in-kind donation, we must receive your request by January 15th for any events that will be held that calendar year. We typically finalize all donation commitments by February 15th for that calendar year. Because our donation funds are limited, we only consider donations to customers with whom we have an established, long term business relationship. Donations are made for non-profit causes and charity events only. We regret that we cannot honor all donation requests, even for established customers.

Donations: Funds

Customers occasionally ask us to purchase an ad in their event program or donate to their cause. Because our donation funds are limited, we only consider donations to customers with whom we have an established, long term business relationship. Donations are made for non-profit causes and charity events only. If you are interested in a donation for your event, please contact your service rep by January 15th for any events that will be held that calendar year. We typically finalize all donation commitments by February 15th for that calendar year. We regret that we cannot honor all donation requests, even for established customers.


Terms & Conditions

Discrepancies in Price and Minimum Order Quantity

We do our best to keep our prices and Minimum Order Quantities synchronized with those of our vendors. Occasionally there may be a delay between a price or Minimum Order Quantity adjustment from our vendors and the update to our website. While we aim to honor all prices and quantities shown on our website, in some cases we are unable to honor the prices or quantities for certain discrepancies. If you place an order for an item that has a price or Minimum Order Quantity discrepancy, we will notify you immediately, and before we proceed with your order.

Trademarks

By submitting your logo, slogan, project or team name, or artwork to us, you as the customer represent that the use or display of the words or image will not violate any copyright, trademark, or other applicable laws. You agree to defend and hold Promomento.com, ClearLaunch Consulting LLC, its officers, employees, and agents harmless from any claim, damage, attorney’s fees and costs, or other costs in any infringement action that results from us printing the words, logo, graphics, or image.

Our website may contain artwork, designs, logos, or other trademarked items that are owned by companies other than Promomento.com and ClearLaunch Consulting LLC. The use of these items on our site is not intended as an endorsement of Promomento.com or ClearLaunch Consulting LLC by these companies. These images are used merely as a demonstration of the products and customization features available from Promomento.com and ClearLaunch Consulting LLC. These products are not offered for sale.

Force Majeure Clauses

1. Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to Terrorism, Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), Wars, Insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.

2. Neither party shall be liable for any failure or delay in performance under this Agreement (other than for delay in the payment of money due and payable hereunder) to the extent said failures or delays are proximately caused (I) by causes beyond that party's reasonable control and occurring without its fault or negligence, including, without limitation, failure of suppliers, subcontractors, and carriers, or party to substantially meet its performance obligations under this Agreement, provided that, as a condition to the claim of nonliability, the party experiencing the difficulty shall give the other prompt written notice, with full details following the occurrence of the cause relied upon. Dates by which performance obligations are scheduled to be met will be extended for a period of time equal to the time lost due to any delay so caused.

Right to Refuse or Limit Service

You must be 18 years of age or older to be eligible to order from Promomento. We reserve the right to refuse or limit the service we provide for any reason at any time at our discretion to any persons or organizations who contact us via phone, email, fax, or an online contact form. We reserve this right for reasons including but not limited to inquiries that appear in our judgment to be for illegitimate business purposes. We also reserve the right to cancel orders and terminate contracts if we believe or suspect that the order or customer is violating any applicable laws or our Terms of Use.

Intellectual Property

All original content and material on our website including but not limited to our name, slogans, taglines, logos, graphic images, website text, website design, composite product photos, original product description text, written and editorial material, databases, layouts, software programs (including their source code and object code) belong to us, and are protected by U.S. and International Copyright and Trademark law.

The terms "ClearLaunch Consulting" and "Promomento" and "Promomento.com" and all associated logos and designs (collectively or 'Marks') are proprietary trademarks and service marks, and are protected by U.S. federal and state laws. Other marks and logos belonging to third parties and used on our site are the trademarks and/or service marks of those respective businesses and owners.

Use of Our Site: Our Copyrights & Your Limitations

Except for the limited purpose of making truthful and non-misleading references to us, you may not use any of our 'Marks', copyrighted, trademarked, or servicemarked elements (or any variations thereof) without our express permission.

You may not make use of any of our 'Marks' in conjunction with any other product or service, as an endorsement, or in any manner that is likely to cause confusion or deception. You may not use any of our 'Marks' in your meta tags or as your ad keywords without express prior written permission.

Use of Our Site: Viruses and Security

You understand that our website cannot and does not guarantee that the Site will be free of infection from viruses or other computer infections that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. You are responsible for implementing sufficient procedures (anti-virus software, etc.) and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

Use of Our Site: Links to Third Party Sites

Our website contains links to other third party websites. We provide these links as a convenience. Your use of these third party website is at your sole risk. ClearLaunch Consulting LLC dba Promomento is not responsible for operating,maintaining, or securing these third party websites. We disclaim all liability for injury you may experience by using them.

Indemnification

You agree to indemnify, defend and hold our company and its affiliates, officers, directors, employees, attorneys, and agents harmless from and against any and all claims, demands, actions, costs, liabilities, losses and damages of any kind (including actual attorneys' fees) resulting from (i) your use, misuse or abuse of our Services or Site, (ii) your use of products or services provided via phone, fax, or through the Site, or (iii) your breach of any provision of this Agreement. You will cooperate as fully as reasonably required in Site's defense of any claim. Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of us.

Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE OR PROVIDING PRODUCTS OR SERVICES THROUGH THE SITE OR VIA PHONE OR FAX ORDER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES) THAT RESULT FROM (I) THE USE OF OR INABILITY TO USE THE SITE (II) THE COST OF PROCUREMENT OF SUBSTITUTE MERCHANDISE AND SERVICES RESULTING FROM ANY MERCHANDISE, DATA, CONTENT OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS, WARRANTIES, GUARANTEES OR CONDUCT OF COMPANY OR ANY THIRD PARTY ON THE SITE, INCLUDING BUT NOT LIMITED TO STATEMENTS ABOUT THE USE OR FUNCTIONALITY OF ANY MERCHANDISE PURCHASED THROUGH THE SITE; OR (V) ANY OTHER MATTER RELATING TO THE SITE.

YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. IN NO EVENT SHALL COMPANIES TOTAL CUMMULATIVE LIABILITY UNDER THESE TERMS EXCEED THE LESSER AMOUNT OF ANY FEES PAID, IF ANY TO ClearLaunch Consulting LLC dba Promomento. FOR THE USE OF THE SITE BY YOU OR $1.00. BECAUSE SOME STATES MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE LEAST AMOUNT PERMITTED BY LAW. THE LIMITATIONS OF LIABILITY PROVIDED IN THIS AGREEMENT INURE TO THE BENEFIT OF ClearLaunch Consulting LLC dba Promomento , OUR AFFILIATES, AND TO ALL OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS AND AGENTS.

Federal Government Registration

We are registered to do business with the federal government. Our CAGE/NCAGE code in CCR is 55K26. We are registered as a Woman-Owned business.