Our Ordering Process  

Our Product List  

Our Sample Policy

Pricing and Minimum Order Quantities

Payment Methods

Declined Credit Card and Address No-Match Policy

Sales Tax

Shipping

Special Offers

Changing or Canceling an Order

Our Guarantee Policy & Return Policy

Custom Imprinting and Artwork

Our Proof Policy

Possible Additional Charges

Trademarks

Force Majeure Clauses

Right to Refuse or Limit Service

Important Information about Product Use by Children Under Age 13

Use of Our Site

Indemnification & Liability Limitation

FAQ

Donation Requests

Our Ordering Process

We make giving great gifts easy.  With our ordering process you save time, save energy, and get great gift ideas.  This one-page document explains our Ordering Process.

Our Sample Policy

At Promomento, we're happy to provide samples to qualified buyers who purchase on behalf of businesses, schools, and other professional and non-profit organizations.  Samples can only be shipped to a commercial address.  For samples we cannot ship to a residential address or PO box.  See our Sample Policy page for more information on ordering samples.

Shipping
We ship within the continental US.  We can make special shipping arrangements for delivery to Alaska, Hawaii, and US territories.  We can also ship some of our products to Canada, depending on export and trademark limitations.  If you would like to ship to an APO/FPO address, please visit apobox.com to create a shipping account.  Apobox(tm) is a private company that forwards our UPS/Fedex packages to military APO/FPO addresses overseas via the US Post Office. 

Please see our Shipping Rates page for information about shipping rates and shipping estimates. 

Shipping Delays

After you approve your proof, we will provide you with the estimated ship date and arrival date for your order.  Like most online vendors, we ship our orders FOB, which means ownership of the order becomes yours from the point of shipment.  We are not responsible for package carrier's performance, although we can assist you with filing a claim for lost packages if the packages were shipped on our or our vendors' shipper account.  Fedex Ground and UPS Ground do not pick up or delivery orders on Saturday, Sunday, or major holidays.  Days that carriers are not picking up or delivering are NOT considered shipping dates.  We are not responsible for shipping delays that are a result of credit card/billing problems or order changes made after you placed your order.

Our Product List

We carry over 500,000 gifts.  Here's a partial list of some of our customers' favorite gift categories.  If you don't find what you need on our website - or through our Advanced Search feature - call us!  We'll do the research for you!  Then send you photos, product details, and pricing information for gifts that meet your requirements and budget.

Pricing and Minimum Order Quantities

The quantities listed on our product pages represent different price break points.  For most products, you can order any quantity you like, as long as you order at least the Minimum Order Quantity stated on the product page.  Prices are listed per unit.  Products sold by the case are only available in case quantities.

We do our best to keep our prices and Minimum Order Quantities synchronized with those of our vendors.  Occasionally there may be a delay between a vendor price or Minimum Order Quantity adjustment and the update to our website.  We will notify you before we finalize your order if a Price or Minimum Order Quantity has changed.  We make every attempt to honor the prices and quantities listed on our website. 

Payment Methods, Late Payment Charges, and Debt Recovery

We accept Visa, MasterCard, Discover, and American Express.  We will also consider your request to accept a check, purchase order, or to extend credit for your purchase, for Commercial accounts only.  When credit is extended for Commercial accounts, payment is due within 30 days of shipment of goods.  We reserve the right to charge 1.5% monthly service fee (18% per annum) on overdue accounts.  A deposit may be required if Commercial credit is extended.  You agree to reimburse us for debt recovery charges.

Declined Credit Card and Address No-Match Policy

If your credit card is declined or if the billing address you provide does not match the billing address on file with your credit card, we will notify you.  Any order with a declined credit card or a no-match on the billing address with be canceled after 7 days if you do not provide us with revised information.  Before the 7-day mark, your order may be put on hold until we received credit card authorization.

Sales Tax

Sales tax of 6.35% will be added to all orders shipped or delivered to a Connecticut address.  For certain products, we may also need to collect sales tax if we ship your order to California, Michigan, New York, New Jersey, or Texas.  Sales tax for these states may not appear in your shopping cart.  We will notify you of all applicable sales taxes when we begin processing your order.

Special Offers

We periodically post sales and special offers on our website and on our coupons.  If we do not provide an expiration date along with the posting, then we reserve the right to end the sale at any time at our discretion.

Changing or Canceling an Order

If you are uncertain about any aspect of your order, please let us help you address it before your order is placed.   Once you place your order, we begin processing it immediately.  We will do our best to accommodate any changes.  If any customization or imprinting has begun, it is typically not possible to change your order.  Orders canceled before proof approval are subject to a cancellation charge of $50 or more.  Orders canceled after proof approval are subject to all order and production charges incurred to date.

Our Guarantee Policy & Return Policy

If you need to return an item, please contact our Customer Service Department for instructions on how to return items.   If you do not contact our Customer Service Department in advance of returning an item, we may not be able to accept your return or issue a refund.  We guarantee that our products will be imprinted as represented on the proof we provide to you.  If we make an error in imprinting, we will replace the affected items.  We must be notified of any errors within 3 business days of receiving your order.  We cannot accept returns due to artwork or imprinting differences beyond the scope of the proof we provide.  Due to the nature of manufacturing processes, there may be slight variations in color, dimensions, and function of the same product within an order.  We cannot accept returns due to these slight variations.  We encourage you to order a sample of our products before placing your imprinting order.  Our samples are representative of the items we sell.  They too may vary slightly in color, dimensions, and function from your actual imprinted items. Please contact your representative for instructions before returning any items.  For safety and health reasons, food and food-related items are not returnable unless there is an imprinting error as described above.  Refunds can only be issued in the same method of payment and/or credit card used to purchase your order.  Your check to us must clear before we can issue a refund to you.  We do not accept exchanges.

Custom Imprinting and Artwork

Event information, team names, logos, slogans, dates, people's names, and more can be imprinted on most of the items we sell.  Imprints make your gift even more memorable! 

We can typeset your project or team name or slogan in straight text for you.  We use common fonts that are appealing on our products.  Let us know if you want us to do this for you.   A nomimal charge may apply, depending on the item you order.

If you have a company, event, team, or project logo or graphic, we can imprint that too.  Each item we sell has specific requirements for the resolution, size, colors, and file format of your artwork in order for it to be imprinted.  But don’t fret – send us what you’ve got!  If it doesn’t meet the requirements, we can fix it for you – often at a nominal cost.  If you order a custom imprinted item, send us your logo or other artwork to artwork@promomento.com.  We’ll let you know if it doesn’t meet the specifications for the particular item you ordered. 

In general, it’s best if your artwork is vector art saved in the file format of .ai or .eps.

Our Proof Policy

Before we print your order, we’ll send you a proof so you can review the artwork.  We must receive your written (fax or email) approval of the proof before we release your order for production.  For some orders we may require you to approve a physical sample before we release your order for production.  This process may increase the turnaround time of your order, but it’s a sound risk management procedure for you and us.

Possible Additional Charges

Orders involving imprinting or other customization may involve additional charges for artwork rendering, set-up of imprinting equipment, multiple or custom colors, and production overruns.  We’ll discuss these possible costs with you when you place your order and before we release the order to production.

Trademarks

By submitting your project or team name, slogan, logo, or artwork to us, you as the customer represent that the use or display of the words or image will not violate any copyright, trademark, or other applicable laws.  You agree to defend and hold Promomento.com, ClearLaunch Consulting LLC, its officers, employees, and agents harmless from any claim, damage, attorney’s fees and costs, or other costs in any infringement action that results from us printing the words or image.

Our website may contain artwork, designs, logos, or other trademarked items that are owned by companies other than Promomento.com and ClearLaunch Consulting LLC.  The use of these items on our site is not intended as an endorsement of Promomento.com or ClearLaunch Consulting LLC by these companies.  These images are used merely as a demonstration of the products and customization features available from Promomento.com and ClearLaunch Consulting LLC.  These products are not offered for sale.

Force Majeure Clauses

1. Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.

2. Neither party shall be liable for any failure or delay in performance under this Agreement (other than for delay in the payment of money due and payable hereunder) to the extent said failures or delays are proximately caused (I) by causes beyond that party's reasonable control and occurring without its fault or negligence, including, without limitation, failure of suppliers, subcontractors, and carriers, or party to substantially meet its performance obligations under this Agreement, provided that, as a condition to the claim of nonliability, the party experiencing the difficulty shall give the other prompt written notice, with full details following the occurrence of the cause relied upon. Dates by which performance obligations are scheduled to be met will be extended for a period of time equal to the time lost due to any delay so caused.

Right to Refuse or Limit Service

We reserve the right to refuse or limit the service we provide for any reason at any time at our discretion to any persons or organizations who contact us via phone, email, fax, or an online contact form.  We reserve this right for reasons including but not limited to inquiries that appear in our judgment to be for illegitimate business purposes.  You must be 18 years of age or older to be eligible to order from Promomento.

Important Information about Product Use by Children Under Age 13

The food products we sell are intended for enjoyment by people of all ages.  Unless otherwise noted, the other products we sell may not be suitable for or intended for use by children under age 13.  If you are purchasing a product from us that is intended for use by children under age 13, please let us know.  We will work with you to ensure its suitability for the children who will be receiving it.  If you would like more information about our products and the Consumer Product Safety Improvement Act of 2008, please let us know.  

Use of our website

You understand that our website site cannot and does not guarantee that the Site will be free of infection from viruses or other computer infections that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. You are responsible for implementing sufficient procedures (anti-virus software, etc.) and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

Indemnification

You agree to indemnify, defend and hold our company and its affiliates, officers, directors, employees, attorneys, and agents harmless from and against any and all claims, demands, actions, costs, liabilities, losses and damages of any kind (including actual attorneys' fees) resulting from (i) your use, misuse or abuse of our Services or Site, (ii) your use of products or services provided via phone, fax, or through the Site, or (iii) your breach of any provision of this Agreement. You will cooperate as fully as reasonably required in Site's defense of any claim. Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of us.

Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE OR PROVIDING PRODUCTS OR SERVICES THROUGH THE SITE OR VIA PHONE OR FAX ORDER BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES) THAT RESULT FROM (I) THE USE OF OR INABILITY TO USE THE SITE (II) THE COST OF PROCUREMENT OF SUBSTITUTE MERCHANDISE AND SERVICES RESULTING FROM ANY MERCHANDISE, DATA, CONTENT OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS, WARRANTIES, GUARANTEES OR CONDUCT OF COMPANY OR ANY THIRD PARTY ON THE SITE, INCLUDING BUT NOT LIMITED TO STATEMENTS ABOUT THE USE OR FUNCTIONALITY OF ANY MERCHANDISE PURCHASED THROUGH THE SITE; OR (V) ANY OTHER MATTER RELATING TO THE SITE.

YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. IN NO EVENT SHALL COMPANIES TOTAL CUMMULATIVE LIABILITY UNDER THESE TERMS EXCEED THE LESSER AMOUNT OF ANY FEES PAID, IF ANY TO SLMS FOR THE USE OF THE SITE BY YOU OR $1.00. BECAUSE SOME STATES MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE LEAST AMOUNT PERMITTED BY LAW. THE LIMITATIONS OF LIABILITY PROVIDED IN THIS AGREEMENT INURE TO THE BENEFIT OF SLMS, OUR AFFILIATES, AND TO ALL OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS AND AGENTS.

How long will it take for my order to arrive?

Order turn-around time depends on the item ordered and whether any customization (like imprinting) was requested.  If you need an order by a certain date, please let us know so we ensure it arrives on time.

Why am I unable to order certain items online?

We need to place the order for you on certain items to ensure that you get the best service and the deal on price and order quantity.  For custom items with imprinted logos, we need to review your artwork in advance to ensure it meets specifications for imprinting.  If you find an item online and are not able to place the order, please contact our Sales Department so we can place the order for you.

Can I get my logo imprinted on a product?

Yes, that's our specialty!  We can imprint your logo, motto, slogan, and other text and artwork on many of our items.  See our section on Custom Imprinting for more information.

I found the item I want on your website, but it says I have to order a higher quantity than I need.  Can I buy less?

The products shown on our website can only be sold in the Minimum Order Quantities listed.  However, we may be able to find you a similar product that is available in a smaller quantity.  Let us know which item you want and we’ll work with you to try to meet your needs.

I’d like to talk with you outside of your posted business hours.  Is that possible?

Yes, we aim to provide great customer service.  We schedule appointments outside of our posted business hours.  Please contact us at 1-877-628-4646 for an appointment.

Do you ship orders outside the U.S?

We ship within the continental US.  We can ship some of our products to Alaska, Hawaii, and US territories.  We can also ship some of our products to Canada, depending on export and trademark limitations.

Are you registered to do business with the federal government?

Yes, we do business with the federal government.  Our CAGE/NCAGE code in CCR is 55K26.  We are registered as a Woman-Owned business.

Do you offer custom packaging, gift kitting, gift wrapping, and other gift presentation and preparation services?

Yes.  Please contact us.  We'll gather your specific gift needs and present a proposal to you.

Will Promomento donate products to my event? 

As a distributor, Promomento does not carry extra inventory.  We obtain inventory to fulfill our customers' specific orders.  Because we do not carry extra inventory, we typically do not have products available for donation.  If you would like to make special arrangements for an in-kind donation, we must receive your request by January 15th for any events that will be held that calendar year.  We typically finalize all donation commitments by February 15th for that calendar year. Because our donation funds are limited, we only consider donations to customers with whom we have an established, long term business relationship.  Donations are made for non-profit causes and charity events only.  We regret that we cannot honor all donation requests, even for established customers.

Will Promomento purchase an ad in my event program or donate to my charity?

Because our donation funds are limited, we only consider donations to customers with whom we have an established, long term business relationship.  Donations are made for non-profit causes and charity events only.  If you are interested in a donation for your event, please contact your service rep by January 15th for any events that will be held that calendar year.  We typically finalize all donation commitments by February 15th for that calendar year.  We regret that we cannot honor all donation requests, even for established customers.